Ollie Support.
Need help with Ollie? We're here to help.
Contact us.
Email: support@ollie.rocks
Response time: We usually reply within 1–2 business days.
Frequently asked questions.
How do I restore my subscription?
Open Ollie and go to Settings → Subscription, then tap Restore Purchases. Make sure you're signed into the same Apple ID used for the original purchase.
Why are my subscriptions not showing?
Confirm you're signed into the same Apple ID used to purchase, then try Restore Purchases. If it still doesn't appear, restart the app and check your internet connection.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → [Your Name] → Subscriptions, select Ollie, and tap Cancel Subscription.
How do I report a bug?
Email support@ollie.rocks with your device model, iOS version, app version, a description of what happened, and a screenshot or video if possible.
How do I delete my account or data?
Email support@ollie.rocks from the address tied to your account and request account/data deletion. We'll process your request and confirm once complete.
Subscription help.
Subscriptions are managed through your Apple ID settings on iOS.
To restore purchases, open Ollie → Settings/Subscription → Restore Purchases.
Troubleshooting.
- Update to the latest version of Ollie.
- Restart the app or your device.
- Check your internet connection.
- Sign out and back in if account issues persist.
Report a bug.
Email support@ollie.rocks and include:
- Device model and iOS version
- App version
- What happened, with a screenshot or video
- Steps to reproduce
Last updated: May 2026